Cancellation Script- Plan

I’m sorry to hear that, May I ask the reason why for our records?

Too expensive

I can understand budgeting is important.

Regular maintenance can actually save you money by preventing costly repairs and ensuring your system runs efficiently, reducing energy bills.

We do have a popular monthly option for as low as $15 per month for 1 piece of equipment or $24 for up to 3 pieces.

Cost concerns

I understand that costs are a concern right now.

Our customers find the savings you get on our membership more than covers the price of the plan.

Plus, our monthly payments makes it easier to manage.

I’ve installed new equipment and have a warranty.

That’s great to hear!

Regular maintenance helps keep it that way by catching minor issues before they become major problems, extending the life of your system.

Some manufacturer warranties require regular maintenance to remain valid.

Skipping it for prolonged periods could cause an issue with your coverage if something were to go wrong.

Have you considered pausing your membership until it’s due for its first maintenance at a year?

Moving or selling property

Congratulations on the move/sale of your property!

We currently have 26 locations, what city are you relocating to?

If in our service area our sister company could continue helping you with your HVAC and plumbing needs.

Auto Renewal? (Not realizing it renews automatically)

I understand unexpected charges can be a surprise.

Would you be interested in changing your yearly auto renewal to a low monthly reoccurring payment?

Membership savings

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Maintenance plan perks

Low monthly cost of $15 for a single piece or $24 for up to 3 pieces.

1 visit annually for preventative maintenance covered by your membership which is valued at $199 per piece of equipment.

50% off all diagnostics.

20% off parts and services.

1 Free Plumbing Inspection.

Priority service.

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Closing

You are cancelling your membership because __________.

Let me set this up for you.

I will send this information to our plan department for cancellation.

Thank you for choosing [Company Name].

(Has retention team been finalized? Calls transferred to those team members?).

Thank you for choosing [Company Name].

We offer duct cleaning, electrical and plumbing if you ever need those services in the future, be sure to give us a call or schedule your appointment online through our website.

Have a great day