Just want a part/self diagnose

While we can appreciate homeowners doing their own research to save some money, working with gas appliances is something that should always be left to a gas licensed technician.

We cannot sell parts to the public, nor will most HVAC supplier or parts dealers.

However, we can have a technician come out for a diagnostic to ensure your diagnoses is correct.

We come with a fully stocked truck and if we don't have the part, we typically get it from a supplier and install it for you.

If you go ahead with the repair with us, even if your diagnoses were not correct, we will credit the diagnostic fee towards your repair.

We also have great maintenance plans that will allow you to save money in the long run!

That's too much

I can assure you our fully licensed technician will do a professional inspection or repair if necessary.

Our technicians have years of experience and will often resolve the issue the first time, rather than multiple visits to your home.

What time works best for you?

I think that's too much

We also carry the most common parts on our trucks so we often get your system up and running right away.

What time works best for you?

Competitor is offering this price $

Let me check with my Supervisor to see if we can do anything about the price.

Put customer on brief hold "to speak with a manager"

• If furnace is aged, match competitor

A major advantage choosing our diagnostic is that our technicians work is fully covered for 1 year after the visit.

They will ensure you are completely satisfied before they leave.

As a one time courtesy we can match the diagnostic fee. What time works best for you?

• If furnace is NOT aged, offer $25 off (Check current promos)

A major advantage choosing our diagnostic is that our technicians work is fully covered for 1 year after the visit.

They will ensure you are completely satisfied before they leave.

As a one time courtesy we can offer your $25 dollars off your diagnostic or repair.(Check current promos)

Let me think about it.

Let me talk to my spouse etc.

Wants to shop around.

Okay, appointment slots are going fast, I don't want you to miss out.

How about we book a time and if you need to cancel or reschedule, call us back.

I have an appointment available at X or X, what time do you prefer?

Why is there a charge if I'm still under warranty.

If the breakdown is not due to manufacturer defect such as a clogged filter or exhaust pipe, tripped breaker or dead theromstat batteries, there may be a diagnostic fee charged.

Make sure you check these things prior to the technician's arrival.

Less than 10 years old = Service not offered

Over 10 years old?

Have you considered replacing?

We're seeing our customers that were previously heating their homes with oil, now converting to alternative fuel sources such as natural gas, propane, or electric.

This has provided them with better efficiencies from their heating equipment, savings on insurance premiums, and improved overall comfort in their home.

During your home comfort advisor visit, we will review the different options Right Time can provide to keep you comfortable for the years to come!

• Until the end of this month, you will receive our offer up to $3000 off to help customers convert from oil to promote cleaner air and possibly cut your utility bills in half.