I have secured your appointment for ____________.
(If AC is outside please make sure water is turned on.)
You will will receive sms/email notifications from our system the day before and when your technician is on the way.
Is there anything else I can help you with?
Thank you for calling _____________, my name is ___________ and have a great day.
- If a cx is requesting a specific tech tell them will try our best but cannot guarantee. You CANNOT tell them that tech will be booked. Tag and note in the Job Summary.
- If ____ Is available that day we will certainly try to ensure he will be the one performing the visit but it is possible that you may receive an alternate technician.
- ServiceTitan customers will receive the automatic notifications from Service Titan and we cannot guarantee a specific amount of lead time for the call ahead.
- Customers who do not use cell phones or email or who specifically insist on the call ahead for jobs please put a note for the technicians to call the customer when en route.