May I have your details so I can create a profile for you?
Can you tell me what city you are in?
Can I have your address?
pause - make sure address does not exist already
pause - make sure on correct board
- Can I have the name of all homeowners?
- If only 1 homeowner provided, ask if there are any other homeowners/spouse/partner that should be added to the account so we can book and review information with them.
- Your phone number. Is that a cell or landline?
- pause
- And your email address.
- pause
- How did you hear about us?
Thank you