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Objections - Sales


Phone quote

I only want a phone quote

An in-home visit will ensure you save the most money.

If we explain the importance and accuracy of an in-home visit and the customer still says they are just looking for a price. Please remind the customer of our availability and that we can maximize their savings at the site visit with the HCA. It's a complimentary appointment and often times we can offer same day, quotes are valid for 30 days. Let's do our best to get into the homes!

Scheduling outside 48hrs

I'm not available until next week/month/etc.

We're anticipating a spike in weather soon, and we want to be able to help our customers receive the best service now.

Let’s get you booked now, so we can help prioritize next steps for an installation.

I'm not ready to install yet (exp renos).

We're anticipating a spike in weather soon, and we want to be able to help our customers receive the best service now.

Let’s get you booked now, so we can help prioritize next steps for an installation.

Pricing

The first step is to meet with our home comfort advisor.

What rebates do you offer?

This provides you the opportunity to review all possible rebates you're eligible for.

An in-house visit is required so we can guarantee you the highest rebate match possible and nothing is left unanswered.

I just want a ballpark price

You can rely on that the information includes all factors to build a price have been reviewed

An in-house visit is required so we can determine the best type, size, and warranties suited for you and your home.

How much is this model #?

We will be able to let you know if this particular model is compatible and will meet your needs.

An in-house visit is required so we can make sure we're providing you with the right model to avoid equipment not able to keep up, or cause over consumption resulting in costly utility bills.

Both homeowners

Why does my spouse need to be there?

The first step is for you both to meet with our home comfort advisor.

When designing the primary source of comfort in you home, we want to consider everyone's input so you will be comfortable for the years to come.

I'm taking care of this, and my spouse/partner is not interested in being involved.

We've found after meeting with our home comfort advisor, most customers have questions that hadn't previously considered.

Meeting with you both allows you the opportunity for our industry leaders in replacement to answer all your questions in one meeting.

60-90 mins

Why do you need 60-90 mins?

Your time is important, which is why we want to respect it by arriving exactly at your preferred time and setting aside 60-90 mins for you to review your options and answer all your questions.

When it comes to this decision, a site evaluation will save you time as we will bring all the information to you.

Brands

What brands do you offer?

We do not have a specific brand alliance.

If you are interested in a specific product, please mention this to the home comfort advisor during your appointment!

Covid

I do not want someone in my home

At *insert company* the health and safety of our customers and team members is our absolute priority.

If you prefer your Home Comfort Advisors wears a mask please let me know and I will ensure they do.

I still don't feel safe with someone in my home

As an essential service provider, we are focused on providing the highest and safest level of service to our customers while ensuring the safety of everyone.

We're able to offer you an appointment by conducting the measurements from the exterior of your home - all while receiving the same benefits of an in home visit.